Terms & Conditions

Effective Date: July 10, 2026

Welcome to Integra Roofing Supply (“Integra Roofing Supply,” “Company,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website located at https://integraroofingsupply.com (the “Website”), including any information, content, quote request forms, shopping cart functionality, communication tools, products, and services made available through the Website.

Please read these Terms carefully before using our Website.

By accessing, browsing, or using this Website, submitting a quote request, communicating with us, or otherwise interacting with our services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and by our Privacy Policy. If you do not agree with any portion of these Terms, you should discontinue use of the Website immediately

1. Company Information

Integra Roofing Supply is a roofing materials supplier located in Charlotte, North Carolina, providing roofing products and related building materials to contractors, homeowners, builders, and commercial customers.

Our business information is:

Integra Roofing Supply
6700 Orr Rd
Charlotte, NC 28213
United States

Email: info@integraroofingsupply.com

2. Eligibility

This Website is intended for individuals who are at least eighteen (18) years of age.

By using this Website, you represent and warrant that:

you are at least 18 years old;
you have the legal authority to enter into binding agreements;
all information you submit is truthful, accurate, and complete;
you will use the Website only for lawful business or personal purposes.

If you are using the Website on behalf of a business or organization, you represent that you have authority to bind that entity to these Terms.

3. Purpose of the Website

The Integra Roofing Supply Website is designed to allow customers to browse roofing products, learn about available materials, request pricing, and submit quote requests.

The Website is not an online store that processes immediate purchases.

Adding products to the shopping cart does not create a purchase, payment, reservation, sales agreement, or contractual obligation between you and Integra Roofing Supply.

Instead, the shopping cart functions exclusively as a tool for submitting a Request for Quote (“RFQ”).

All purchases are completed directly with Integra Roofing Supply after a quotation has been reviewed, accepted, and finalized.

4. Definitions

For purposes of these Terms:

“Website” means https://integraroofingsupply.com and all related pages.

“Customer” means any individual or business using the Website.

“Quote Request” or “Request for Quote (RFQ)” means the submission of products through the Website requesting pricing information.

“Quotation” means the written pricing proposal issued by Integra Roofing Supply after reviewing a Request for Quote.

“Order” means a quotation that has been accepted by both the customer and Integra Roofing Supply.

“Pickup Order” means an order that will be collected by the customer at our physical location.

5. Request for Quote Process

Customers may browse products and add desired items to the shopping cart.

Once the customer submits a Request for Quote, our sales team will review the requested products, verify availability, determine current pricing, and prepare a quotation.

Most quote requests are processed within approximately twenty-four (24) to forty-eight (48) business hours.

However, this timeframe is an estimate only.

Processing times may vary due to:

weekends or holidays;
high request volumes;
supplier availability;
inventory verification;
special-order products;
weather events;
technical issues;
circumstances beyond our reasonable control.

Integra Roofing Supply does not guarantee that every quotation will be completed within a specific timeframe.

6. Shopping Cart Disclaimer

The shopping cart available on this Website serves solely as a quotation request tool.

Submitting products through the shopping cart does not:

purchase products;
reserve inventory;
guarantee product availability;
lock pricing;
create a binding agreement;
require Integra Roofing Supply to fulfill the request.

A submitted Request for Quote is simply an invitation for Integra Roofing Supply to prepare pricing based on current inventory and market conditions.

No sales contract exists until Integra Roofing Supply issues a quotation and the customer accepts it under the agreed terms.

7. Quotations

All quotations are prepared based on information available at the time they are issued.

Quotations may include:

product pricing;
quantities;
availability;
applicable taxes;
pickup information;
additional conditions specific to the requested products.

Integra Roofing Supply reserves the right to decline any Request for Quote at its sole discretion.

Reasons for declining a request may include, but are not limited to:

unavailable inventory;
discontinued products;
supplier restrictions;
incomplete customer information;
suspected fraud;
pricing errors;
requests that cannot reasonably be fulfilled.

8. Quote Validity

Unless otherwise stated in writing, all quotations remain valid for fifteen (15) calendar days from the date they are issued.

After the expiration period:

pricing may change;
product availability may change;
quantities may no longer be available;
a new quotation may be required.

Integra Roofing Supply is under no obligation to honor expired quotations.

9. Pricing

Because roofing material costs frequently fluctuate due to manufacturer pricing, transportation costs, supply chain conditions, tariffs, and market demand, all pricing displayed or quoted is subject to change without prior notice until a quotation has been accepted.

The prices displayed on the Website are provided for informational purposes when applicable and should not be interpreted as binding offers.

Final pricing will always be confirmed through an official quotation issued by Integra Roofing Supply.

10. Taxes

Applicable federal, state, or local taxes are not necessarily included in any displayed price unless expressly indicated.

Customers are responsible for paying all applicable taxes required by law.

Tax calculations will be reflected on the final quotation or sales documentation where applicable.

11. Product Availability

All products advertised on this Website are offered subject to inventory availability.

Availability may change at any time without notice.

Products shown on the Website may:

become temporarily unavailable;
become permanently discontinued;
be replaced by newer models;
experience manufacturer shortages.

Submitting a Request for Quote does not reserve inventory.

Inventory is confirmed only when our sales team reviews the request and prepares the quotation.

12. Product Information

We make every reasonable effort to ensure that product descriptions, specifications, dimensions, compatibility information, colors, images, technical documents, and other product details are accurate.

However, manufacturers may revise products without notice.

Specifications, packaging, dimensions, colors, labels, accessories, installation requirements, warranties, or technical information may change over time.

Customers are responsible for verifying that selected products are appropriate for their intended application before completing a purchase.

If clarification is needed, customers are encouraged to contact Integra Roofing Supply prior to accepting a quotation.

13. Product Images

Images displayed on this Website are intended solely for illustrative purposes.

Actual products may differ from photographs due to:

manufacturer updates;
production variations;
packaging changes;
monitor calibration;
screen resolution;
lighting conditions.

Such differences shall not be considered product defects.

14. Website Accuracy

Although we strive to maintain accurate information throughout the Website, errors may occasionally occur.

These may include:

typographical errors;
pricing inaccuracies;
incorrect specifications;
outdated inventory information;
product description errors;
image inaccuracies.

Integra Roofing Supply reserves the right to correct any error, omission, or inaccuracy at any time without prior notice.

If an error affects a submitted Request for Quote or issued quotation, we reserve the right to revise or withdraw that quotation before a final sale is completed.

15. Website Availability

We strive to maintain continuous access to the Website.

However, uninterrupted availability cannot be guaranteed.

The Website may occasionally become unavailable due to:

scheduled maintenance;
software updates;
server maintenance;
hosting provider issues;
internet interruptions;
cyber security incidents;
force majeure events;
technical failures beyond our control.

Integra Roofing Supply shall not be liable for any loss, delay, inconvenience, or damages resulting from temporary interruptions or unavailability of the Website.

16. User Responsibilities

By using this Website, you agree to:

provide accurate information;
maintain current contact information;
use the Website only for legitimate purposes;
refrain from submitting false or misleading quote requests;
avoid interfering with Website operations;
respect all applicable laws and regulations.

You further agree not to attempt to gain unauthorized access to any portion of the Website, its servers, databases, or related systems.

17. Prohibited Uses

Users may not:

use the Website for unlawful purposes;
submit fraudulent information;
impersonate another individual or business;
attempt to disrupt Website functionality;
upload malicious software or code;
interfere with Website security;
harvest customer information;
reverse engineer Website functionality;
use automated tools to scrape Website content without authorization;
engage in conduct that could damage the reputation of Integra Roofing Supply.

Violation of these Terms may result in suspension of access, rejection of quote requests, legal action, or any other remedy available under applicable law.

18. Order Acceptance

Submission of a Request for Quote does not constitute acceptance of an order by Integra Roofing Supply.

An order shall only be considered accepted after:

Integra Roofing Supply has reviewed the submitted request;
an official quotation has been issued;
the customer has accepted the quotation;
any additional conditions required by Integra Roofing Supply have been satisfied.

Integra Roofing Supply reserves the right to refuse, cancel, or limit any quotation or order at its sole discretion, including but not limited to situations involving pricing errors, product unavailability, suspected fraud, inaccurate customer information, or circumstances that prevent us from fulfilling the request.

19. Payment Terms

Integra Roofing Supply does not process online payments through this Website.

All purchases are completed directly with our business after a quotation has been accepted.

Unless otherwise agreed in writing, payment is due at the time the customer picks up the order.

Accepted methods of payment include:

Cash
Major credit and debit cards
Business or personal checks (subject to verification and acceptance)
Bank transfer or wire transfer when approved by Integra Roofing Supply

Integra Roofing Supply reserves the right to refuse any payment method where permitted by applicable law.

Payment is considered complete only after funds have been successfully received and verified.

20. Deposits

Most orders do not require an advance deposit.

However, Integra Roofing Supply may require a deposit or full prepayment for certain transactions, including but not limited to:

special-order products;
large-volume purchases;
custom manufacturer orders;
products requiring advance procurement;
products with limited availability.

If a deposit is required, the customer will be informed before the order is processed.

Failure to submit a required deposit within the specified timeframe may result in cancellation of the quotation.

21. Order Pickup

All orders are available for pickup exclusively at our business location:

Integra Roofing Supply
6700 Orr Rd
Charlotte, NC 28213

Customers are responsible for arranging transportation suitable for the products purchased.

Integra Roofing Supply is not responsible for inadequate vehicles, insufficient load capacity, improper securing of materials, or damages occurring after products leave our premises.

Customers should inspect their order before leaving our facility.

By accepting delivery of the materials at pickup, the customer acknowledges that the products have been received in satisfactory condition unless otherwise documented at the time of pickup.

22. Pickup Period

Orders that have been accepted and prepared for pickup will generally be held for a maximum of seven (7) calendar days unless another arrangement has been approved in writing.

If an order is not picked up within the applicable holding period, Integra Roofing Supply may:

release the inventory back into stock;
cancel the order;
require a new quotation;
adjust pricing based on current market conditions.

Because roofing material pricing and inventory frequently change, previously quoted pricing cannot be guaranteed after the holding period expires.

23. Customer Responsibilities During Pickup

Customers are responsible for:

verifying that the products listed on the invoice or quotation match the products received;
ensuring quantities are correct;
inspecting products for visible damage before leaving the premises;
using appropriate transportation equipment;
properly securing materials for transport.

Integra Roofing Supply is not responsible for damage occurring after materials have been released to the customer or the customer’s designated representative.

24. Product Availability and Backorders

Some products may become temporarily unavailable due to manufacturer shortages, transportation delays, discontinued items, allocation restrictions, or other circumstances beyond our control.

If requested products become unavailable after a quotation has been issued, Integra Roofing Supply may:

recommend comparable alternatives;
revise estimated availability dates;
modify quantities;
cancel affected portions of the quotation.

Integra Roofing Supply shall not be liable for losses resulting from manufacturer delays or supply chain interruptions.

25. Special Orders

Certain products may be classified as special-order items.

Special-order products may include:

non-stock colors;
discontinued inventory obtained through special procurement;
custom manufacturer requests;
limited production materials;
products specifically ordered for an individual customer.

Special-order products may require advance payment or a deposit.

Unless otherwise required by applicable law or expressly approved by Integra Roofing Supply, special-order products may not be canceled or returned after procurement has begun.

Estimated lead times for special orders are provided for convenience only and are not guaranteed.

26. Order Cancellations

Customers may request cancellation of a quotation at any time before completing payment.

If no products have been specially ordered or otherwise committed for the customer, Integra Roofing Supply will generally cancel the quotation without penalty.

However, if special-order products have already been procured or commitments have been made to suppliers, cancellation may not be possible or additional charges may apply.

Integra Roofing Supply reserves the right to determine whether an order qualifies for cancellation.

27. Returns

Customer satisfaction is important to us.

Eligible products may be returned within seven (7) calendar days from the original purchase date, provided all of the following conditions are satisfied:

the product has not been opened;
the original manufacturer’s packaging remains completely sealed;
the product has not been used;
the product has not been modified;
the product is free from damage;
the product remains in resaleable condition;
proof of purchase is provided.

All returned products are subject to inspection by Integra Roofing Supply before a return is approved.

Products that fail inspection may be refused.

Acceptance of a returned product is solely at the discretion of Integra Roofing Supply, consistent with these Terms and applicable law.

28. Non-Returnable Items

The following items may not be eligible for return, including but not limited to:

special-order products;
custom manufacturer orders;
products that have been opened;
products with damaged packaging;
products showing signs of installation or use;
products altered after purchase;
products damaged after pickup;
clearance or final-sale items where identified.

Additional restrictions may apply depending on manufacturer policies.

29. Refunds

Approved refunds will generally be issued using the original method of payment whenever reasonably possible.

Refund processing times may vary depending on the payment method and financial institution involved.

Shipping charges, special handling fees, restocking fees (where applicable), taxes already remitted, or other non-refundable charges may be deducted when permitted by law.

Integra Roofing Supply reserves the right to delay a refund until returned merchandise has been fully inspected.

30. Manufacturer Warranties

Integra Roofing Supply does not provide independent warranties on products sold.

Any warranty applicable to a product is provided solely by its respective manufacturer.

Warranty coverage, duration, exclusions, and claim procedures are governed exclusively by the manufacturer’s warranty documentation.

Customers should carefully review all manufacturer warranty information before purchasing.

Where appropriate, Integra Roofing Supply may assist customers by providing manufacturer contact information or warranty documentation; however, we are not responsible for approving or administering warranty claims.

31. Installation Disclaimer

Integra Roofing Supply is a supplier of roofing materials.

We do not perform roofing installation, inspections, engineering services, architectural services, or construction work through this Website.

Accordingly, Integra Roofing Supply assumes no responsibility for:

improper installation;
incorrect measurements;
design errors;
structural deficiencies;
installation performed by third parties;
failure to follow manufacturer instructions;
misuse of products;
incompatibility resulting from improper product selection.

Customers and contractors are solely responsible for verifying that purchased products are appropriate for the intended application and are installed according to all applicable building codes, manufacturer specifications, and industry standards.

32. Technical Information

Technical documents, installation guides, specifications, compatibility charts, educational materials, and other information published on this Website are provided solely for informational purposes.

Although we strive to provide accurate information, manufacturers may revise specifications without notice.

Customers should always consult the latest documentation provided by the manufacturer before installation.

Integra Roofing Supply shall not be responsible for damages resulting from reliance upon outdated or incorrect technical information published by third parties.

33. Limitation of Liability

To the fullest extent permitted by applicable law, Integra Roofing Supply shall not be liable for any indirect, incidental, consequential, exemplary, punitive, or special damages arising out of or related to:

use of this Website;
inability to access the Website;
delays in processing quotations;
inventory shortages;
pricing changes;
manufacturer delays;
product availability;
installation performed by third parties;
loss of profits;
business interruption;
project delays;
loss of goodwill;
data loss.

Our total liability for any claim arising from the purchase of products shall not exceed the amount actually paid by the customer for the specific products giving rise to the claim, except where prohibited by applicable law.

34. Intellectual Property

All content available on this Website, including but not limited to text, product descriptions, graphics, logos, icons, photographs, videos, downloadable materials, catalogs, layouts, page designs, software, source code (where applicable), and other content is the property of Integra Roofing Supply or its respective licensors and is protected by United States copyright, trademark, and other applicable intellectual property laws.

Nothing contained on this Website grants any license or right to use any intellectual property without the prior written consent of Integra Roofing Supply or the applicable rights holder.

Users may view, download, or print portions of this Website solely for personal, informational, or legitimate business purposes related to purchasing products from Integra Roofing Supply.

Any other use, including reproduction, republication, distribution, modification, public display, commercial exploitation, data mining, scraping, or creation of derivative works, is strictly prohibited without prior written authorization.

35. Trademarks

The Integra Roofing Supply name, logo, branding elements, graphics, slogans, and other identifying marks are the property of Integra Roofing Supply unless otherwise indicated.

Product names, logos, and trademarks belonging to manufacturers or third parties remain the property of their respective owners and are used only for identification and informational purposes.

Nothing contained on this Website shall be interpreted as granting permission to use any trademark without the prior written consent of its owner.

36. Third-Party Products and Manufacturer Information

Our Website references products manufactured by third-party companies.

All product specifications, installation requirements, warranty information, technical documentation, colors, dimensions, certifications, and performance claims originate from the respective manufacturers.

While Integra Roofing Supply makes reasonable efforts to keep product information current, manufacturers may revise their products without prior notice.

Customers should verify all specifications directly with the applicable manufacturer before beginning any construction or installation project.

37. Third-Party Links

The Website may contain links to third-party websites for the convenience of our visitors.

These websites operate independently from Integra Roofing Supply.

We do not control, endorse, or assume responsibility for:

third-party content;
privacy practices;
product information;
security practices;
services;
advertisements;
opinions expressed by third parties.

Accessing third-party websites is entirely at the user’s own risk.

38. Communications

By submitting a contact form, requesting a quotation, sending an email, or communicating with us through WhatsApp or other available communication channels, you consent to receive communications from Integra Roofing Supply regarding your inquiry, quotation, order, or customer service request.

If you separately consent to receive marketing communications, we may occasionally send information regarding:

new products;
promotions;
special offers;
educational resources;
seasonal announcements;
company updates.

Marketing communications are voluntary.

You may opt out at any time by following the unsubscribe instructions included in our communications or by contacting us directly.

39. Electronic Communications

You agree that communications delivered electronically, including emails, website notices, quotations, invoices, confirmations, and other electronic documents, satisfy any legal requirement that such communications be provided in writing, except where applicable law requires otherwise.

40. Disclaimer of Warranties

Except as expressly stated by the applicable manufacturer, the Website and all information contained therein are provided on an “as is” and “as available” basis.

Integra Roofing Supply makes no express or implied warranties regarding:

uninterrupted Website availability;
accuracy of all published information;
merchantability;
fitness for a particular purpose;
non-infringement;
compatibility with every construction project.

Customers are responsible for independently verifying product suitability before purchase.

Nothing contained on this Website constitutes professional engineering, architectural, construction, legal, financial, or technical advice.

41. Indemnification

You agree to defend, indemnify, and hold harmless Integra Roofing Supply, its owners, officers, employees, representatives, affiliates, contractors, successors, and assigns from and against any claims, liabilities, damages, losses, judgments, costs, or expenses, including reasonable attorneys’ fees, arising out of or relating to:

your use of the Website;
violation of these Terms;
misuse of products purchased through Integra Roofing Supply;
infringement of third-party rights;
inaccurate information submitted by you;
negligent or unlawful conduct.

42. Force Majeure

Integra Roofing Supply shall not be liable for delays or failures in performance resulting from events beyond our reasonable control, including but not limited to:

natural disasters;
severe weather;
hurricanes;
floods;
fires;
earthquakes;
pandemics;
labor disputes;
transportation interruptions;
governmental actions;
supplier shortages;
manufacturer production delays;
utility failures;
internet outages;
cyberattacks;
acts of war;
civil unrest; or
any other event that could not reasonably have been anticipated or prevented.

During such events, affected obligations shall be suspended for the duration of the disruption.

43. Governing Law

These Terms and any dispute arising from or relating to the Website, quotations, purchases, or any transaction with Integra Roofing Supply shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law principles.

44. Jurisdiction and Venue

Any legal action, claim, or proceeding arising from or relating to these Terms shall be brought exclusively in the state or federal courts located within Mecklenburg County, North Carolina, unless applicable law provides otherwise.

By using this Website, you consent to the personal jurisdiction of such courts and waive any objection based upon venue or forum.

45. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall continue in full force and effect.

46. No Waiver

Failure by Integra Roofing Supply to enforce any provision of these Terms shall not constitute a waiver of that provision or of any other rights available under these Terms or applicable law.

Any waiver must be expressly made in writing by an authorized representative of Integra Roofing Supply.

47. Assignment

Integra Roofing Supply may assign or transfer its rights and obligations under these Terms without restriction.

Customers may not assign or transfer any rights or obligations arising under these Terms without the prior written consent of Integra Roofing Supply.

48. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any additional written agreements or policies expressly incorporated by reference, constitute the entire agreement between the customer and Integra Roofing Supply regarding the use of this Website and supersede any prior oral or written communications relating to the same subject matter.

49. Modifications to These Terms

Integra Roofing Supply reserves the right to modify, update, or replace these Terms and Conditions at any time and for any reason.

Changes become effective immediately upon publication on this Website unless a different effective date is expressly stated.

Customers are encouraged to review these Terms periodically to remain informed of any updates.

Continued use of the Website following publication of revised Terms constitutes acceptance of those changes.

50. Contact Information

If you have questions regarding these Terms and Conditions, require clarification regarding a quotation, wish to report an issue with the Website, or need additional assistance, please contact us using the information below: